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Frequently Asked Questions

 
Corporate Info  

  • How many hours before my flight should I be at the airport?

 

Check-in process starts approximately 2 to 3 hours prior to scheduled departure. Depending on airline companies, domestic or international check-in opening times may vary. It is highly recommended that our passengers should be at Sabiha Gokcen Airport accordingly.

  • How can I get to Istanbul Sabiha Gökçen International Airport?
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    For detailed information please visit Transportation page

  • How can I learn about the car park fees?
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    For detailed information please visit Parking page

  • How can I get flight information?
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    For detailed information please visit Flight Information page

  • Is there a smoking area in the terminal?
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    As smoking in closed areas is legally prohibited in Turkey, it is not possible to arrange a smoking room in the existing terminal.

  • What are the new liquid, aerosol and gel restrictions on hand luggage?
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    Applicable from 2010 liquids exceeding 100 ml are forbidden to carry in hand luggage at domestic flights and from May 2009 the restrictions on liquids are introduced in international flights.

    For detailed information please visit Hand Baggage - Liquid Restrictions page

  • How can I exchange money?
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    The change office is open 7/24 at International Terminal Hall A.
    For contact please dial +90 216 588 06 81.

  • For lost property whom I should contact?
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    For items lost in the Terminal areas, please contact Airport Lost Property, operated by ISG Terminal Management. The office is located at the Departures Level (public area), Domestic Information Desk and operates between 08:00 and 17:00 hours.

    Lost Property Office e-mail address : terminallostfound@sgia.aero

    For Detailed Information
     
    Lost and FoundFor items lost in the Terminal areas, please contact Airport Lost Property, operated by ISG Terminal Management by sending an email with a detailed description of the item (form, size, color, material...) and an indication of when and where it was lost to the Lost Property office.
    Important notice about flightsCheck-in process starts approximately 2 to 3 hours prior to scheduled departure. Depending on airline companies, domestic or international check-in opening times may vary. It is highly recommended that our passengers should be at Sabiha Gokcen Airport accordingly.
    Duty Free shopping limits are increasedDuty free shopping limits are increased. Duty free allowance per passenger has been newly regulated for passengers entering the country.
    Car Park Fee SubscriptionsCar park fee subscriptions has to be made before flight departures at payment points.
    Car park fee subscription allows for single entrance. The card can not be used for multi entrance.