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Passenger Rights

 
Passengers & Visitors  

The rights of the passengers when travelling by air;

Has your flight been cancelled or delayed for minimum two hours or more;

In case of such inconveniences, making necessary explanations to all its effected passangers is in the airline company’s liability. Please get in touch with your airline company on compensation and related assistance requrements.

In order to read Turkish Regulations about the rights of the passengers travelling by air and the situations where these rights are applicable; and the minimum rights of them in case of denied boarding, cancelled or delayed flights, click below link:

- http://web.shgm.gov.tr/doc4/shy-passenger.pdf

For information of the rights of the passenger rights travelling by air in the European Union, please click below links:

- http://ec.europa.eu/transport/passenger-rights/en/03-air.html
- http://ec.europa.eu/transport/publications/doc/apr_leaflet_en.pdf

To get information by phone:
Turkish Directorate General of Civil Aviation
Phone: + 90 (312) 203 60 00

 
Lost and FoundFor items lost in the Terminal areas, please contact Airport Lost Property, operated by ISG Terminal Management by sending an email with a detailed description of the item (form, size, color, material...) and an indication of when and where it was lost to the Lost Property office.
Important notice about flightsCheck-in process starts approximately 2 to 3 hours prior to scheduled departure. Depending on airline companies, domestic or international check-in opening times may vary. It is highly recommended that our passengers should be at Sabiha Gokcen Airport accordingly.
Duty Free shopping limits are increasedDuty free shopping limits are increased. Duty free allowance per passenger has been newly regulated for passengers entering the country.
Car Park Fee SubscriptionsCar park fee subscriptions has to be made before flight departures at payment points.
Car park fee subscription allows for single entrance. The card can not be used for multi entrance.